Shipping time and out of stock items
I strive to pack and ship your order within 3 business days. This isn´t always possible, because it is a one-woman-business. A properly wrapped order with fun freebies is important to me.

Expected delivery time is:

Within the Netherlands.
5 business days
To Belgium, Germany and France.
5 – 7 business days
Everywhere else
5 – 10 business days
Keep in mind it can take a little longer when there is a sale, because of the big amount of orders.

You will receive an email from myparcel with a tracking code when your order is on the way!

In the unlikely event that a product turns out to be out of stock, you will be notified asap. The money will then be refunded as soon as possible. This sometimes happens when there are big sales where many people order at the same time.

Do you want to return your order?
Of course you can! If you want to return the order, you must do so within 14 days of receipt. Fill in the return form and then send your package to:

The GemGirl
Hyacintstraat 1
4255 HX Nieuwendijk NB
The Netherlands

ALWAYS fill in the return form and put a note in the box with the order number. If you don´t do these two things your return cannot be processed and may also be refused.

After receiving and checking your return, you will receive your money back within 14 days, including the shipping costs of the order. The shipping costs paid for the return will not be refunded. If the entire order is not returned, you will only receive the amount of the returned goods. Goods must be shipped unused, undamaged and securely packaged to avoid damage during shipment. Earrings cannot be returned for hygiene reasons.

Always ship with a track and trace code! Always check whether your product meets the return conditions. Returns are always at your own risk, so The GemGirl is not responsible for shipments that are damaged or lost by used shipping companies.

Click Here to fill out the return form.
Also check the terms and condition.

Still something unclear? Fill out the contact form.