We strive to ship your order within 2 business days after you paid. ETA depends on which country you live in. Delivery will normally be within 1 – 5 working days after we shipped your order.
In the unlikely event that a product turns out to be out of stock, you will be notified asap. The money will then be refunded for the relevant product as soon as possible.
Do you want to return your order?
Of course you can! If you want to return the order, you must do so within 14 days of receipt. Fill in the return form and then send your package to:
Graaf Willem I straat 8
ALWAYS put a note in the box with the order number, otherwise your return cannot be processed and may also be refused.
After receipt and checking your return, you will receive your money back within 14 days, including the shipping costs of the order. The shipping costs paid for the return will not be refunded. If the entire order is not returned, you will only receive the amount of the returned goods. Goods must be shipped unused, undamaged and securely packaged to avoid damage during shipment. Earrings cannot be returned for hygiene reasons.
Always ship with a track and trace code! Always check first whether your product meets the return conditions. Returns are always at your own risk, so The GemGirl is not responsible for shipments that are damaged or lost during the return.
Click Here to fill out the return form.
Also check the terms and condition.
Still something unclear? Fill out the contact form.